The Ultimate Question
EPUB EBook by Fred Reichheld
EBook Descriptionsince the company i worked for adopted this simple method of measuring customer's satisfaction, i need to know it better especially when our first reaction (in this part of the world, Indonesia) is "are we sure we want to do this? here, 9 and 10 are reserved for the good prophet Mohammad and God, so when would we score a good one?" but this is a good way to roll out customer- EPUBcentredness around the block through every single person and the book is a roadmap to ensure the method's done properly. The Ultimate Question EPUB EBook
not to be misunderstood, the number is not the most important thing, this is what my colleague Matthias Hansen, the promoter of this method/book, said to me when i mentioned that in Indonesia, we rarely give the scores 9 and 10 - the key thing is to map out what to be done to improve. but i'm sure we will go back to the "scores 9 and 10" problem/question that most Indonesians would ask. Like this book? Read online this: Alfred's Drum Method, Book 2, Ultimate X-Men 1 (Coleccionable Ultimate #2).
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